Human in the loop isn't enough
Is having a person involved enough to make an AI-supported decision truly human?
Three discussions. Three questions about how AI is changing decisions, responsibility and working life.
If a human makes the final call, is an AI-supported decision safe?
Not necessarily. When AI gives the first recommendation, it can shape your judgement before you've formed your own view. What matters is when the human enters the process. Sometimes the human should go first.
When do employees lose their say in how AI is used at work?
Often before the AI is even switched on. What a system optimises, which data it uses and which decisions it influences are decided at purchase. If involvement starts at implementation, the most important choices may already have been made.
Will better AI tools make your organisation more innovative?
Not on their own. Innovation needs time to experiment, boundaries people understand and the freedom to get things wrong. The best tools may still be coffee and conversations.
As AI shapes more decisions about who we hire, how we organise work and how we lead, responsible AI comes down to one thing: making sure human judgement still counts.
