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Support

Our support teams are eager to help solve any issues you may have.

Our support teams are eager to help solve any issues you may have.

When You Need Us, We’re Here for You

 At CatalystOne Solutions, our reputation in the Scandinavian market is built on first-class service and support — always focused on you. We pride ourselves on being solution-oriented, proactive, and 100% customer-centric.
Our team of knowledgeable and experienced professionals is ready and waiting to assist you, every step of the way.
Whether you have a quick question or need in-depth guidance, simply reach out to us via email, chat, or our Customer Portal. We’re dedicated to helping you succeed. 

99% satisfaction

Rapid response, short time-to-solutions, and a highly service-minded staff have resulted in a 99% support satisfaction rating.

Available 08:00-17:00 CET

Our support team is ready to help every Monday to Friday during business hours.
Phone: (+47) 40 00 36 44
Email: support@catalystone.com

World-class support

At CatalystOne Solutions, we take immense pride in our highly dedicated and service-minded support teams. Whether it’s navigating everyday tasks or tackling complex data imports and integrations, our experts are here to help.

As a valued customer, you’ll experience the benefit of personalized support that’s not only knowledgeable but genuinely invested in your success. Our team is ready to guide you through any challenge, big or small, ensuring you get the most out of your solutions every step of the way.

 

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What our customers say

We are very grateful to receive so much valuable feedback from customers who have been in contact with our support teams.

Anna-Spence

“The CatalystOne support team is exceptionally customer focused and delivers outstanding service every time. The feedback is prompt and tuned to customer-specific issues. The company’s culture shines through their attitude and approach – professional, knowledgeable and flexible.”

– Anna Spence, HR advisor, G2 Ocean

Support-Process-CatalystOne

The Support Process

The support process at CatalystOne is focused on speed, flexibility and effectivness:
  1. Contact:  Once you have contacted us via Customer Portale, email, chat or call, we crate a unique ticket containing the details of your issue.
  2. Assign: The ticket will be assigned to a support engineer who will be responsible for your issue.
  3. Solution: The assigned engineer will work, in close contact with you, on solving the problem as fast as possible.
  4. Follow-up: Once the issue has been resolved, you'll receive an automated e-mail asking if you're happy with the support you've received, and if there's anything else we can help you with.

Our support team is in close contact with our Product-Development and Customer-Success teams, ensuring they are able to act on insights we receive from customer feedback.